Testing Microsoft's Customer Service

This morning my Xbox 360 suffered the infamous RRoD. This is my second time experiencing this wonderful feature, with the first one being exchanged in store under the first year. This one is now under the extended 3 year RRoD warranty so is being dealt with directly with Microsoft. First impressions are good, nice online registration of console and request for repair. They're sending me a shipping box and emailing me a label to stick on it. No silly waiting on hold for a telephone operator, an option to say it was afflicted with red ring syndrome so they didn't request credit card info for the repair. The proof of the pudding will be once it goes away, but most stories seem to be pretty favourable. If I'm really lucky I'll get back a console with HDMI and some quieter fans. To be continued...